VRNT - Verint Systems Inc.
AMSTERDAM--(BUSINESS WIRE)-- #1GLOBAL--Verint Communications Analytics enables 1GLOBAL Cloud Compliance customers to achieve more efficient results via transcription and analytics.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--New survey research from Verint® reveals 79% of respondents would switch to a competitor after a single negative customer experience. Further findings show customers are not frustrated with AI self-service, but with AI that leaves their issues unresolved. The solution to these challenges is AI that delivers complete resolution, with human support available when it matters most. These are among the key findings of The State of Customer Experience 2026 report, bas.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Enterprises are turning to Verint Quality Bot to automate evaluations across all interactions, increase compliance and improve customer experience. One brand realized $12.5 million in annual savings with the AI-powered bot built by Verint®, The CX Automation Company™. The brand – a leading North American distributor of industrial equipment – used Verint Quality Bot to scale evaluations to 97% for more than 200,000 calls per month. As a result, supervisor capacit.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--For organizations racing to achieve measurable AI business value, Verint Genie Bot is a proven winner. In 2026 alone, the bot received a Gold Stevie® Award for Business Intelligence Solutions, BIG Innovation Award for Innovative Products and CUSTOMER Product of the Year Award. Verint Genie Bot was built by Verint®, The CX Automation Company™. Verint Genie Bot delivers millions of dollars in business value by turning customer interaction data into action. The bot.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as Chief Customer Officer (CCO). With more than 25 years of producing customer success across enterprise software, Anania will help Verint and Calabrio customers achieve measurable business outcomes with the Verint CX Automation Platform. "Teresa's appointment reflects exactly where we are as a company," said Dave Rhodes, chief executive officer at Ve.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Three months after announcing its merger with Calabrio, Verint®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint's AI-powered bots through the Verint CX Automation Platform. This milestone underscores Verint's commitment to delivering business outcomes now, without requiring customers to migrate or replace existing infrastructure. Customers across the combin.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint®, The CX Automation Company™, today announced Dave Rhodes has been named Chief Executive Officer of Verint, effective immediately. Rhodes, who previously served as CEO of Calabrio prior to its combination with Verint, will lead the newly unified organization as it pursues its vision of becoming the definitive leader in CX Automation. "Dave is exactly the right leader for this moment," said Mike Lipps, chairman at Verint. "He brings a proven track record o.
MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. The decision follows a period during which teams from both companies worked to pull together product strategies and brand identity. The move reflects Verint's commitment to providing customers with clear, simple and consistent experiences as the business accelerates its CX Automation.