Sprinklr Launches the Social Index, a New Benchmark for How Brands Win the Moments That Matter
NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today released the Sprinklr Social Index report, a new benchmark revealing a stark reality: most brands are visible but unloved. Based on more than 1 million interactions across 1,160 brands over 11 months, the Index shows a consistent gap between activity and impact: most brands fail to generate meaningful engagement or positive sentiment. Unlike traditi.