CXM

Sprinklr, Inc. is a global enterprise software company specializing in cloud-based solutions. Its primary offering is the Unified Customer Experience Management (CXM) platform, a sophisticated system engineered to process and interpret vast amounts of unstructured customer interaction data. This platform is built for adaptability, seamlessly integrating all touchpoints of the customer journey and scaling across both current and emerging digital communication channels. The company's comprehensive product suite includes several specialized modules: Modern Research empowers clients to gain actionable intelligence from insights gleaned across various digital avenues. Modern Care facilitates efficient handling, routing, and resolution of customer service inquiries across both contemporary and traditional communication channels. Modern Marketing and Advertising provides global brands with robust tools to plan, create, distribute, optimize, and analyze their organic and paid marketing efforts across modern channels. Lastly, Social Engagement and Sales enables businesses to monitor, prioritize, engage with, and analyze online conversations effectively. Beyond its software, Sprinklr also delivers a range of professional, managed, training, and consulting services. Established in 2009, Sprinklr, Inc. maintains its headquarters in New York, New York.