Weave Communications, Inc. delivers a comprehensive software platform designed for customer communication and engagement across the United States and Canada. This platform empowers small and medium-sized businesses (SMBs) to elevate the effectiveness of their customer interactions while significantly reducing the labor involved in routine or repetitive duties. Among its diverse offerings are a sophisticated Phone System capable of discerning new from existing callers, delivering pertinent information during calls, and efficiently managing peak call volumes. It also provides dedicated Text Messaging for direct customer communication and a Missed Call Text feature that facilitates immediate follow-up on unanswered calls. For internal team collaboration, Weave Team offers an internal group messaging solution to foster seamless communication among staff members. A versatile Mobile App further extends functionality for customer texting, payment requests, and handling inbound/outbound calls. The company's suite of tools also includes Weave Reviews, enabling businesses to solicit, gather, monitor, and reply to customer feedback, alongside an integrated Email Marketing system. Web Assistant Appointment Requests and Text Connect functionalities allow online engagement with both current and prospective clients directly via their websites. Financial operations are supported by Weave Payments, a streamlined payment processing solution, and Customer Insights, which aids in expedited payment collection, enhances personalized customer engagement, and suggests appropriate follow-up actions. Robust Analytics tools help pinpoint unscheduled treatments, missed appointments, outstanding invoices, and other operational requirements. Additionally, the platform features Digital Forms for capturing essential data and a Scheduling feature that automates appointment reminders via text or email. Weave primarily caters to various specialized sectors including dental, optometry, veterinary, physical therapy, home services, audiology, medical specialties, and podiatry. Originally established as Recall Solutions, LLC in 2008, the company rebranded to Weave Communications, Inc. in October 2015. Its corporate headquarters are located in Lehi, Utah.
